Return & Refund Policy
Your satisfaction is our top priority, and we want you to shop with complete confidence. To make the return process as clear and easy as possible, please review the details of our policy below.
Return Conditions
You have 30 days from the date you receive your item to decide if it's right for you. To be eligible for a return, your item must be:
- In its original, new, unworn, and undamaged condition.
- Accompanied by all original tags, certificates, and packaging (including the brand's dust bag, gift box, etc.).
- Accompanied by the original order number or valid proof of purchase.
Return Process
- Please log into your account and initiate a return request from your order history.
- Once your request is approved, you will receive an email with a Return Authorization (RA) code and the return address.
- Securely mail the item, all accessories, packaging, and the RA code to the provided address.
- We strongly recommend using a trackable shipping service. You will be responsible for paying your own return shipping costs. We are not responsible for return packages lost or damaged in transit.
Refunds
After we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment. Please note that original shipping charges (if applicable) and any return shipping costs are non-refundable. If your return brings the order value below our free shipping threshold, the waived shipping fee will be deducted from your refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings (for personal hygiene reasons).
- Any items marked as "Final Sale" during promotional events.
- Customized or personalized items.
Exchanges
We do not offer direct exchanges at this time. To exchange an item, please process a return and place a new order. If stock availability is an issue, our customer service team will be happy to assist you.
Damaged or Defective Items
If you receive an item with an obvious manufacturing defect or damage incurred during shipping, please contact our customer service team via email within 48 hours of receipt. Please provide your order number and relevant photos. We will arrange for a replacement or refund as quickly as possible.
If you have any questions, feel free to contact us at Service-YN-Jewelry@outlook.com
Thank you for your support.